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Size guide

All measurements have been provided in cm and should be used as a guide only. These measurements may vary slightly for each garment.

Conversion chart

Size XS S M L
AU 6 8 10 12
US 2 4 6 8
UK 6 8 10 12

Measurement chart

Size XS S M L
BUST 81.5 84 89 94
WAIST 62.5 65 70 75
HIP 89 91.5 96.5 101.5
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Got a question? Fill out our contact form below, press submit and someone from our team will respond to your enquiry or forward it over to the right department as soon as possible.

FAQS

Orders

HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

You will receive an email of confirmation once your order has been placed successfully. 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

 AUSTRALIA:

We ship all Australia orders via express post, please allow 1-3 business days to receive your order.

INTERNATIONAL:

We ship all international shipments via DHL Express, please allow between 3-5 business days to receive your order, depending on your location.

PRE-ORDERS:

All orders containing a pre-order item will have an estimated dispatch date noted in the item description.

PLEASE NOTE: Any items ordered alongside a pre-order item will be held back and dispatched when the pre-order item is in stock. Generally, pre-order items are dispatched between 14-28 days.

HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?

You will receive a shipping confirmation email once your order has been dispatched which will contain tracking information.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment via all major credit cards (VISA, MASTERCARD & AMERCIAN EXPRESS), we also accept payment via PayPal.

WHAT DOES PRE-ORDER MEAN?

If you have ordered a pre-order item, this means the particular item is currently sold out and in the process of being restocked. There is an estimated wait time noted on each preorder item.

PLEASE NOTE: Any items ordered alongside a pre-order item will be held back and dispatched when the pre-order item is in stock. Generally, pre-order items are dispatched between 14-28 days.

WILL I BE CHARGED CUSTOMS FEES OR DUTIES & TAXES?

International orders may be subject to import duties and taxes depending on the country of delivery. Unfortunately, BSSA cannot control any of these charges being put forward and cannot predict the cost of duties as they vary from country to country. These charges are the responsibility of the customer to pay and are charged once the order reaches its destination. If you refuse to accept delivery of your order, the courier may return the order to BSSA. In the event that this happens, the cost of return, initial shipping, and any further required additional charges applied by the courier will be deducted from your refund amount.

Orders placed within Australia are inclusive of GST (Goods and Service Tax), International orders are exempt from GST charges.

WHEN WILL I BE CHARGED?

You will be charged in USD upon placement of your order, regardless whether it contains a preorder or not.

Any transactions made will be charged to your credit card as soon as your order has been confirmed, upon confirmation you will receive an email notification with your order details.

WHAT CURRENCY ARE YOUR PRICES LISTED IN?

All our pricing is listed in USD.

HOW DO I KNOW WHAT SIZE I AM?

The best way to determine what size will fit you best is by using our size guide. This provides information regarding international size conversion and a measuring guide in  metric units (CM).

Please also be sure to read the product description to gain knowledge of the specific product and its fabric prior to purchasing

VIEW THE SIZE GUIDE

Delivery

HOW DO I TRACK MY ORDER?

You will receive a shipping confirmation email once your order has been dispatched which will contain tracking information. Simply click on the tracking number and it will lead you to the courier website where your parcels location is displayed, alternatively, use the links below and paste in your tracking number.

VIEW AUSTRALIAN TRACKING SITE

VIEW INTERNATIONAL TRACKING SITE

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 

AUSTRALIA:

We ship all Australia orders via express post, please allow 1-3 business days to receive your order.

INTERNATIONAL:

We ship all international shipments via DHL Express, please allow between 3-5 business days to receive your order, depending on your location.

PREORDERS:

All orders containing a pre-order item will have an estimated dispatch date noted in the item description.

PLEASE NOTE: Any items ordered alongside a pre-order item will be held back and dispatched when the pre-order item is in stock. Generally, pre-order items are dispatched between 14-28 days.

HOW WILL I KNOW IF MY ORDER HAS SHIPPED?

You will receive a shipping confirmation email once your order has been dispatched which will contain tracking information for your delivery.

WHERE DO YOU DELIVER TO?

We express ship to any location in the world!

WILL I BE CHARGED CUSTOMS FEES OR DUTIES & TAXES?

International orders may be subject to import duties and taxes depending on the country of delivery. Unfortunately, we cannot control any of these charges being put forward and cannot predict the cost of duties as they vary from country to country. These charges are the responsibility of the customer to pay and are charged once the order reaches its destination. If you refuse to accept delivery of your order, the courier may return the order to us. In the event that this happens, the cost of return, initial shipping, and any further required additional charges applied by the courier will be deducted from your refund amount.

Orders placed within Australia are inclusive of GST (Goods and Service Tax), International orders are exempt from GST charges.

DO I NEED TO SIGN FOR MY DELIVERY?

Only international orders will be subjected to sign for deliveries. If you are not home when your parcel is delivered, it may be taken to the nearest depot where it can be picked up from or redelivered upon request, generally a card will be left by the courier providing details on how to do this.

 WHAT ARE YOUR DELIVERY COTS?

Australian orders are delivered via Australia Post Express at a flat rate of $10USD

International orders are shipped via DHL Express at a flat rate of $30USD

Delivery costs are additional to your total order cost and are indicated separately on your invoice, unless a free shipping promotion is running.

Your Account

HOW DO I CREATE AN ACCOUNT?

Simply click on ‘SIGN IN’ in the top right hand corner of our website. To create an account click 'NOT A MEMBER YET? SIGN UP HERE' and follow the prompts.

HOW DO I RESET MY PASSWORD?

Login to your account and simply click on ‘CHANGE MY PASSWORD’.

If you have forgotten your password, click on ‘FORGOT YOUR PASSWORD?’ on the sign in page, you will then be sent an email with a temporary password.

HOW CAN I CHANGE MY ACCOUNT DETAILS?

Login to your account and simply enter in the fields you would like to update and click ‘SAVE’, this will update your current account details.

Returns

WHAT DO I DO IF SOMETHING I ORDERED IS FAULTY? 

If you have received a faulty item, email us right away and detail the fault to our customer service team, we will provide you with a full refund or replacement depending on the circumstances.

 WHAT IS YOUR REFUND/EXCHANGE POLICY?

We have a dedicated page that details everything to do with refunds/exchanged, click the link below to be redirected.

VIEW REFUND/EXCHANGE POLICY

HOW DO I BOOK A RETURN?

To book in your return you need to notify us via email at hello@bossastore.com.au please be sure to include your full name and order number in your email.

PLEASE NOTE: You can only return your item if it abides to our T&C's regarding returns.

WHERE DO I SEND MY RETURN?

 All returns can be sent to the below address

BSSA RETURNS

240 PORT ROAD,

Hindmarsh, SA

Australia, 5007.

DO I HAVE TO PAY RETURN POSTAGE ON A RETURN/EXCHANGE?

 Yes, the customer is required to cover all return postage costs on returns and exchanges, unless we have sent you an incorrect or faulty item.

HAVE YOU RECEIVED MY RETURN?

 We will email you with a confirmation once we have received your return parcel.

Depending on the method of shipment and where you have returned your item from, it may take from 14-21 days to process your return parcel. It is recommended that you provide us with tracking details for your return parcel as we will not be liable for any lost deliveries.

 HOW LONG AFTER I RECEIVE MY ORDER CAN I MAKE A RETURN/EXCHANGE?

 We accept return/exchanges on full priced items within 7 days receipt of the goods for Australian orders and 14 days of receipt of delivery for international orders. 

Contact

I HAVE A QUESTION REGARDING MY ORDER, WHO SHOULD I CONTACT?

Contact our friendly customer care team at hello@bssastore.com

 I HAVE A WHOLESALE ENQUIRY, WHO SHOULD I CONTACT?

For USA wholesale queries, please contact marilyn@room.io

For Australia and the rest of the world please contact hello@bssastore.com

HOW CAN I CONNECT WITH BOSSA ON SOCIAL MEDIA?

We love to share and inspire via social media, we currently have Instagram, Facebook, PinterestSnapchatTumblr and our Blog! We post regular updates on all of these platforms.

DO YOU HAVE A PHYSICAL STORE LOCATION?

We do not currently have a boutique but we are stocked in various stores across the globe.

FIND YOUR NEAREST STOCKIST

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